MuleSoft extends Agentforce capabilities beyond Salesforce by connecting and actioning data securely to and from any system or AI model, with governed access to relevant information, workflows, and business processes.
To realize the full potential of autonomous AI, companies need to take action in third-party systems beyond Salesforce. Using both APIs and connectors, MuleSoft for Agentforce can retrieve data and take action across the hundreds of applications the average company uses to run their business. This unleashes the full capabilities of AI to drive productivity and enhance the customer experience.
Deliver personalized experiences by providing agents with connected data from every system.
Ensure customer, employee, and business data remains secure by governing and securing every interaction with protected APIs.
Increase the effectiveness of your digital labor platform by empowering agents to take actions in third-party systems.
Agents rely on access to data to provide additional context and inform their recommendations. MuleSoft unlocks data from any third party, hard-to-reach, or on-prem system. This gives Agentforce context to generate relevant responses, workflows, and processes.
MuleSoft Anypoint Platform is a comprehensive integration solution that enables seamless connectivity across various applications, data, and devices.
For Agentforce, it provides the essential infrastructure to integrate AI agents with your entire IT ecosystem, allowing them to autonomously interact with APIs and drive efficient, high-quality customer interactions at scale. This ensures that AI agents can operate effectively within a secure and governed environment, enhancing overall business agility and performance.
MuleSoft's unified integration platform enables IT and business teams to collaborate seamlessly to unlock data and eliminate silos using AI and low-code tooling. By building a secure orchestration layer for applications and AI agents, teams can streamline processes, organize critical business assets, and adapt quickly when incorporating new technologies.
Data security and privacy is a top priority for businesses exploring AI. With MuleSoft, you can centrally manage, govern, and secure data and APIs, from anywhere, as you build new experiences, products, and services to extend Agentforce.
MuleSoft for Agentforce: API Catalog unifies all your APIs in a single work area that makes it easy for Salesforce admins to manage and view all their available APIs across MuleSoft, Salesforce, and Heroku.
Accelerate application delivery and combat API sprawl by managing and securing any API, built and deployed anywhere.
Businesses want agents that are capable of taking action across different systems. With MuleSoft’s systems, you can quickly connect workflows to popular systems and create guardrails for what the agent can and cannot do.
MuleSoft for Agentforce: Topic Center makes it easy to create Topics – actions and instructions – for Agentforce as part of the API design process or from your existing API investment, securely extending your Agentforce reach.
MuleSoft for Flow: Integration makes it easy for business teams to build workflows that allow an agent to take action across many popular systems. This reduces the demand on IT, and enables both developers and admins to work together to extend Agentforce.
Discover how MuleSoft for Agentforce enhances Salesforce integration, boosts efficiency, and improves customer experiences.
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Salesforce’s collection of assistive and autonomous AI agent use cases. Agentforce can reason, plan, and act across your business based on user inputs and specific contexts, massively increasing efficiency. They span across the Salesforce Platform, assisting with CRM data retrieval, automating order management logistics, or streamlining claims processes among many other use cases.
MuleSoft for Agentforce is a collection of tools across MuleSoft that make it easy to connect your systems to Agentforce and enable Agentforce to take action within them in a secure and governed way.
MuleSoft for Agentforce: Topic Center is a set of tools that stretches across the entire API lifecycle, from design through to the connection, consumption, and management of API assets by Agentforce.
MuleSoft for Agentforce: API Catalog is a MuleSoft-powered tool within Salesforce that can host all of your Salesforce, Herkou, MuleSoft, and third-party APIs in a single work area for use across Apex, Data Cloud, Flow, and Agentforce.
